• KNKDENTAL SOLUTION is committed to provide high quality work at the same time delivers leading edge solutions to dental professionals. Should you have any questions regarding shipping policy, please do not hesitate to contact us.
• Upon order completion, we will initiate product shipment within 48 hours during regular business hours,

Monday through Friday, from 9:00 AM to 6:00 PM.

• You will receive tracking information once the carrier assigns a tracking number.
• The shipping rate is based on the weight of your orders and location. Before completion of your order, the shipping cost will show up and customers have options to proceed or cancel the order if needed.
• We strive to finish your order at once but unfortunately if any product is temporarily out of stock, we will ship the portion of your order completed frist. When the item becomes available and the rest work is completed, we will seperately ship the remaining of your order. You won'tbe charged any additional shipping or handling charges for the second shipment.
• For all online orders, case hold due to pending customer response or technical support, the entire order will be on hold until the issue is resolved. By default, orders are shipped together unless the customer request otherwise. We do not separate shipments automatically. If a customer requests separate shipments, extra shipping charge may apply.

• Please email contact us at info@knkdentalsolution.comfor returns, or refunds. All our products are uniquely fabricated for customer's specifications there is rarely a need or justification for this.

• All orders are uniquely fabricated for customer's specifications. Once production has commenced or is finalized, order cancellation cannot be accommodated. To initiate an order cancellation for a product entered the production phase, a formal written request via email is required. Case cancellations may result in charges applicable to the portion or entirety of the case that has processed through the manufacturing process.
• KNK Dental Solution has right to refuse service to any customer who does not agree to company's policy. Sending a case to KNK Dental Solution agrees to the terms of the Remake & Warranty Policy of KNK Dental Solution. In the event a customer cancels an order, the customer agrees to pay KNK Dental Solution for all costs and expenses incurred by KNK Dental Solution in relation to the day of receipt of the cancellation notice.

• Products received is different from what ordered online, Product is clearly defective or came out wrong shade/material are returnable.  
• Changes or additions to cases will result in additional charges.
• Modifications or additions to original RX will involve extra charges.
• Please note that we do not provide a shipping label for cases sent to our office for repair.

• Our team will contact you to discuss further of return process.

Products must be shipped to the address below:

KNK DENTAL SOLUTION

14752 Franklin Ave suite D, Tustin, CA 92780

• We do not offer return shipping labels. Shipping charges are non-refundable. If you receive a refund, the return shipping fee will be deducted from the refund. The arrival time of the exchanged product may vary depending on chosen shipping method. In case of sending back a product valued more than $75.00, we recommend using a trackable delivery service or purchasing a shipping insurance. We cannot guarantee the receipt of returned items.